Question 1

What exactly is NexAvinya?

Accepted Answer

NexAvinya builds AI-enabled, industry-specific business systems — one platform that runs your marketing, sales, projects, finance, HR and operations end to end, tuned to how your industry actually works. The first system, for interior design businesses, is live in production today.

Question 2

How is this different from buying a CRM, a project tool, and an accounting tool separately?

Accepted Answer

Separate tools mean separate logins, separate data, and you as the human integration layer between them. Here, a lead becomes a deal, a deal becomes a project, a project raises invoices and drives payroll — automatically, in one system. The coordination work between tools simply disappears.

Question 3

What are suites and modules?

Accepted Answer

The platform is organised into 16 suites — Marketing, Sales & CRM, Projects, Finance, People and so on. Each suite contains focused modules (93 across the platform), and each module is one screen your team works in: the pipeline, the estimate builder, the attendance board, the payroll run.

Question 4

Do I have to use every module?

Accepted Answer

No. Every plan includes the full platform, but you adopt at your own pace. Most businesses start with sales and projects, then switch on finance, HR and automations as the team gets comfortable. Nothing is locked behind an upsell.

Question 5

Is this an off-the-shelf tool or custom software?

Accepted Answer

Both, in the best sense. The core system is a proven product — so you get it immediately, with updates forever. But it's built for your industry's workflows out of the box, and deeper customisation is available if your business needs something specific.

Question 6

Does it work on mobile?

Accepted Answer

Yes. The platform is fully responsive — your team can update site progress, approve requests, and check dashboards from a phone. Client and partner portals work on mobile too.

Question 7

Can it replace the spreadsheets and WhatsApp groups we run the business on today?

Accepted Answer

That's precisely what it's designed to do. Estimates, follow-ups, site updates, approvals and payments all move into structured workflows with an audit trail — so nothing lives only in someone's chat history or personal Excel file.

Question 8

What does 'workflow' and 'SOP' mean in the platform?

Accepted Answer

SOPs are your standard operating procedures encoded as automated workflows: when a deal is won, create the project, assign the PM, notify the client, schedule the kickoff. You define the rule once; the system runs it every time, the same way, without reminders.

Question 9

What does the AI actually do — concretely?

Accepted Answer

It drafts estimates and BOQs from requirements, scores and prioritises leads, turns voice notes and photos into tasks and updates, writes follow-up messages, flags projects drifting off schedule or over budget, and answers questions about your own business data. Practical work, not chat for chat's sake.

Question 10

What are AI credits and how do they work?

Accepted Answer

AI-heavy actions (drafting an estimate, analysing documents, generating content) consume credits. Founding customers get 1,000 credits free; after those, it's a transparent pay-as-you-go model. Routine automations — workflows, notifications, assignments — don't consume credits at all.

Question 11

Will the AI replace my designers, PMs, or accountants?

Accepted Answer

No — and we're deliberate about this. The system runs the coordination: chasing updates, moving data, drafting first versions, keeping records straight. Your experts make the decisions. Focus where humans are needed; leave the rest to the system.

Question 12

Is my business data used to train AI models?

Accepted Answer

No. AI providers process your data only to serve your request, under data processing agreements. Your estimates, client lists, and financials are never used to train models.

Question 13

Can I control what the AI is allowed to do?

Accepted Answer

Yes. Every automation is visible and editable, AI drafts are always reviewable before they go out, and you decide which workflows run automatically versus which wait for human approval.

Question 14

What happens when the AI gets something wrong?

Accepted Answer

AI output is a draft, not a decision. An AI-drafted estimate is reviewed by your team before it's sent; an AI-scored lead is a priority signal, not an auto-reply. You keep editorial control at every step that matters.

Question 15

Do automations work even if my team isn't tech-savvy?

Accepted Answer

That's the point of them. Automations run in the background — your team just sees that the right task appeared, the right person was notified, the right document was generated. If they can use WhatsApp, they can use this.

Question 16

What does the platform cost?

Accepted Answer

The All-in-One plan is ₹99,000/month for founding customers (list price ₹1,49,000/month). Pay yearly and it works out to ₹83,250/month — billed as ₹9,99,000 for the year, 44% off the yearly list price.

Question 17

What is the Founding-50 launch offer?

Accepted Answer

The first 50 interior businesses lock launch terms forever: 33% off monthly (or 44% off yearly), unlimited team users, free unlimited client and partner users, 1,000 free AI credits, plus free setup, onboarding, data migration and every future feature update.

Question 18

What does 'locked forever' actually mean?

Accepted Answer

As long as your subscription stays active, your founding price and terms never change — even as list prices rise and per-user pricing kicks in for everyone who joins later.

Question 19

What happens to pricing after the first 50 spots are gone?

Accepted Answer

The plan returns to ₹1,49,000/month with 10 team users included and ₹4,999 per additional user per month. AI credits move to pay-as-you-go from the start. That's why the founding terms matter.

Question 20

Is there really no per-user charge for founding customers?

Accepted Answer

Correct — unlimited team users is part of the founding offer, locked in. Client and partner portal users are free and unlimited for everyone, on every plan.

Question 21

What does White Labelling cost and include?

Accepted Answer

₹3,90,000 one-time, on top of your plan. Your clients see your brand — your logo, your colours, your domain — across their portal experience. Your business looks like it built the software.

Question 22

What if I need custom features?

Accepted Answer

Customisation is scoped and priced per requirement — talk to us. Because we build the platform ourselves, custom work lands inside your system properly, not as a bolted-on hack.

Question 23

Are there hidden costs — setup fees, onboarding, training?

Accepted Answer

No. For founding customers, demo, setup, onboarding, data migration and feature updates are all free. The only costs beyond the subscription are optional: white labelling, custom development, and AI usage beyond your free credits.

Question 24

How does the yearly plan save me money?

Accepted Answer

Yearly is ₹9,99,000 — that's ₹83,250/month effective, versus the ₹1,49,000/month list price. You save ₹7,89,000 in the first year alone, and the rate is locked for as long as you stay.

Question 25

How do I get started?

Accepted Answer

Book a FREE demo. We walk you through the platform on your own numbers — your services, your typical project, your team structure — so you see exactly what day one looks like. No obligation after the call.

Question 26

How long does setup take?

Accepted Answer

Most businesses are live within days, not months. We configure the system with you — your services, stages, roles and templates — and your team starts in the modules they'll use daily. Depth comes with adoption, not before it.

Question 27

Can you migrate our existing data?

Accepted Answer

Yes, and for founding customers it's free. Leads, clients, projects and records move in from spreadsheets or your current tools — done for you, verified with you.

Question 28

How much training does my team need?

Accepted Answer

Each module is one focused screen, so training is per-role and short: the sales team learns the pipeline, the PM learns projects, accounts learns finance. Onboarding is guided and free for founding customers.

Question 29

What if my team resists switching from their current tools?

Accepted Answer

The system wins them over by removing their most annoying work — the status chasing, the re-typing, the 'can you send me that file again'. We recommend starting with the module that hurts most; adoption follows relief.

Question 30

Do you offer a free trial?

Accepted Answer

We do something better for a system this deep: a free personalised demo on your own business scenarios, plus free setup and onboarding as a founding customer. You see the real thing, configured for you, before you commit.

Question 31

What support do we get after going live?

Accepted Answer

Founding customers get priority support — you jump the queue. Support runs over WhatsApp, email and phone, and feature updates ship to you automatically, free, forever.

Question 32

Who owns the data we put into the platform?

Accepted Answer

You do — unambiguously. Your leads, projects, financials and documents remain your property. You can export your data, and if you ever leave, we delete it from production systems after the contractual retention window.

Question 33

How is our data protected?

Accepted Answer

AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, multi-factor authentication, and a full audit trail — every access, change and deletion logged with who and when.

Question 34

Is NexAvinya compliant with Indian data protection law?

Accepted Answer

Yes. We're built around the DPDP Act 2023 and DPDP Rules 2025, with GDPR-aligned practices for rights, consent and security. Our full framework is published on our Legal & Privacy page.

Question 35

Can my employees see everything in the system?

Accepted Answer

Only what their role allows. Access is role-based — sales sees sales, accounts sees finance, and you decide who sees dashboards, salaries, and margins. Every permission is configurable.

Question 36

What happens if there's a data breach?

Accepted Answer

We contain within 24 hours, notify the Data Protection Board of India within 72 hours as the DPDP Act requires, inform affected individuals without undue delay, and document the incident and remediation fully.

Question 37

Where is our data hosted?

Accepted Answer

On enterprise cloud infrastructure, using India-region data centres where available, under data processing agreements with every provider. The sub-processor list is available on request.

Question 38

Can we get our data out if we ever leave?

Accepted Answer

Yes. Data export is part of the deal, not a negotiation. Your business records leave with you in usable formats.

Question 39

What is the client portal?

Accepted Answer

A branded space where your clients see their project — progress, drawings, approvals, payments — without calling you for updates. They approve designs and pay milestones in the portal; your team stops being a human status-report machine.

Question 40

What is the partner portal?

Accepted Answer

A space for your referral partners — architects, brokers, past clients — to send you leads and track their referral earnings transparently. Your referral channel becomes a system instead of a favour economy.

Question 41

Do client and partner users cost extra?

Accepted Answer

No — unlimited client and partner users are free on every plan, forever. You should never have to think twice about inviting a client into their own project.

Question 42

How many team members can use the platform?

Accepted Answer

Founding customers get unlimited team users, locked forever. After launch, plans include 10 team users with additional users at ₹4,999/month each.

Question 43

Can clients see our internal costs and margins?

Accepted Answer

Never. The client portal shows only what you choose to publish — progress, approved documents, invoices. Internal costing, vendor rates and margins stay inside your workspace.

Question 44

Can I control what each team member can do?

Accepted Answer

Yes — roles and permissions are granular. Who can approve estimates, who can see payroll, who can export data: all configurable, all logged in the audit trail.

Question 45

What is a BOQ in interior design?

Accepted Answer

A BOQ (Bill of Quantities) is an itemised list of every scope item in a project with its unit, quantity, rate and amount, usually grouped by room and work category. It turns a design into a priced, comparable scope, and becomes the basis for client approval, material ordering and stage billing.

Question 46

What is RA billing?

Accepted Answer

RA (Running Account) billing is stage-wise invoicing against work actually completed, rather than one invoice at the end. Each RA bill references BOQ line items and the quantity executed to date, with previous payments deducted — standard practice on interior and construction contracts in India.

Question 47

What is a snag list?

Accepted Answer

A snag list is the record of defects and incomplete items found before handover — a chipped laminate edge, a switch in the wrong place, a door that doesn't close. Each snag is logged against a room or element with an owner and a due date, and handover isn't complete until they're closed.

Question 48

What is a DPR in site execution?

Accepted Answer

A DPR (Daily Progress Report) is the day's record from site: work completed, manpower present, material received or consumed, and anything blocking progress. Its value is trend rather than any single day — a week of DPRs shows whether a project is genuinely on schedule.

Question 49

What does turnkey mean in interiors?

Accepted Answer

A turnkey project is one where a single contractor delivers everything — design, materials, execution, coordination of all trades — and hands over a finished, usable space. The client deals with one party and one contract rather than coordinating carpenters, electricians and painters separately.

Question 50

What is a GRN?

Accepted Answer

A GRN (Goods Receipt Note) records what actually arrived against a purchase order — quantity received, condition, and any shortfall or damage. It's what makes vendor invoices checkable, because it separates what was ordered from what was genuinely delivered.

Question 51

What is a rate contract?

Accepted Answer

A rate contract fixes agreed unit rates with a vendor for a period, so individual orders don't need to be renegotiated each time. In interiors it's common for recurring items like plywood, laminate, hardware and labour, and it makes estimates far more reliable.

Question 52

What is the difference between a BOM and a BOQ?

Accepted Answer

A BOQ prices the work for the client — items, quantities, rates, amounts. A BOM (Bill of Materials) lists the physical materials needed to build it, for procurement. One faces outward to the customer; the other faces inward to your purchase team. Both should derive from the same design.

Question 53

Is this interior design software, an ERP, or a CRM?

Accepted Answer

All three, which is the point. Most interior firms end up paying for a CRM for leads, a spreadsheet for BOQ and estimates, an ERP or accountant for billing and procurement, and WhatsApp for site updates. NexAvinya runs the whole chain — enquiry, quotation, BOQ, execution, billing, procurement, payroll — in one system, so the data never has to be re-entered between them.

Question 54

Does it replace our BOQ and estimate Excel sheets?

Accepted Answer

Yes. Bill of Quantities and estimates are built inside the system, with your own rate library and finishes, so a revision doesn't mean a new file called 'BOQ_v3_final_FINAL.xlsx'. AI drafts the first version from the requirement; your team reviews and adjusts before it goes out. Every version is kept, so you can see exactly what the client approved.

Question 55

Can it handle fit-out and turnkey projects, not just design?

Accepted Answer

Yes — fit-out and turnkey work is exactly what the execution side is built for: site measurements and recce notes, daily progress updates with photos, material and vendor purchase orders, snag lists with SLA clocks, and handover checklists.

Question 56

How does client approval and milestone billing work?

Accepted Answer

Clients get a branded portal where they see progress, approve designs and drawings, and pay milestones. Approvals are recorded with a timestamp, so there's no argument later about what was signed off. When a milestone completes, the invoice raises automatically instead of waiting for someone to remember.

Question 57

Is the billing GST-compliant for Indian firms?

Accepted Answer

Yes. It's built for Indian businesses — GST-aware invoicing, milestone and advance billing, and payment tracking against each project, so your accounts and your project data are the same data.

Question 58

Can I track site progress and snags without calling the site every day?

Accepted Answer

That's the intent. Site teams post progress updates and photos from a phone, snags are logged against a room or element with an owner and a due clock, and the dashboard surfaces what's slipping — so status comes to you instead of you chasing it.

Question 59

Does it manage vendors, purchase orders and material?

Accepted Answer

Yes — rate contracts, vendor purchase orders, material requests and stock across your warehouses, with automatic flagging when a project is heading for a shortfall or running over the estimated material cost.

Question 60

We're a small studio with 5 people. Is this overkill?

Accepted Answer

The founding offer includes unlimited team users at one company price, so a five-person studio pays the same as a fifty-person firm — the economics favour smaller teams. Start with sales and projects; switch on finance, procurement and HR when you're ready. You don't have to use all 93 modules to get value from the first two.

Question 61

Which industries do you support today?

Accepted Answer

The Interiors Business System is live in production now — built for interior design and fit-out businesses. Nine more industry systems are on the roadmap, making ten in total.

Question 62

Why industry-specific instead of one generic tool?

Accepted Answer

Because an interior business doesn't run like a clinic or a real-estate firm. Generic tools make you bend your business to the software. We encode your industry's actual workflows — estimates and BOQs, site execution, client approvals — so the system fits on day one.

Question 63

My industry isn't live yet — what can I do?

Accepted Answer

Book a demo and tell us. Industry prioritisation is driven by demand, and early conversations shape what we build. Businesses that engage early get founding terms when their system ships.

Question 64

I run an interior business — why should I move now?

Accepted Answer

Because the Founding-50 offer exists only while the first 50 spots do: 33-44% off locked forever, unlimited users, free onboarding and migration. The system is live, not a waitlist — you could be running on it within days.

Everything people ask before they sign

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